Qbuzz

    • Key results:
      • Developed a critical KPI that improved passenger experience and operational control.
      • Led KPI workshops with directors and managers — translating strategy into clear, owned KPIs with actions.
      • Rebuilt the HR capacity planning process — with dashboards that improved alignment between HR, Operations, Finance, and the Operational Director.
      • Used Jira and Confluence to document logic, definitions, and responsibilities — ensuring transparency and scalability.

      The result: no more disconnected dashboards, but one flow of KPIs — driving strategy, action and accountability. That’s how KPI Flow™ started.

Logius

At Logius, I improved operational efficiency across forecasting, ordering, delivery, capacity planning, and invoicing — by exposing process bottlenecks and translating them into measurable KPIs.

Key results:
• Created dashboards in Power BI with tactical and strategic KPIs — enabling data-driven decisions across process stages.
• Made reporting actionable: from static overviews to steering tools with clear ownership and aligned actions.
• Led workshops to capture business needs, define KPIs, and connect them to decision-making.
• Translated requirements into Jira backlogs: epics, user stories, and test criteria for IT delivery.
• Supported QA and business teams in validation and testing.
• Coached junior analysts and streamlined internal collaboration between business and IT.

My approach introduced a structured way of working — aligning KPI definition, dashboarding, and ownership. It reflected the early principles of what would later become KPI Flow™.

Mileway – Business Analyst

At Mileway, I transformed business questions into KPI dashboards — supporting decision-making across finance and asset operations.

Key activities:
• Translated stakeholder needs into dashboards across all levels (strategic, tactical, operational).
• Managed backlog, created user stories, and delivered MVPs each sprint.
• Documented KPI logic in Confluence and performed data profiling in SQL/Python.
• Coach and mentor fellow business analysts, streamlining processes for enhanced efficiency.

Result:
Every sprint delivered business value. This approach bridged business and BI, and laid technical and functional groundwork for KPI Flow™.

ING – Avanced Business Consultant

At ING, I led the design and rollout of global Risk, Non-Financial Risk (NFR) and Data Quality dashboards. I connected business, IT and compliance across multiple countries — standardizing KPIs, improving data quality, and aligning reporting with governance structures. These efforts reinforced the governance foundations later embedded in KPI Flow™.

Key activities:
• Defined and aligned KPIs for Risk & Control across departments and countries.
• Identified critical data elements and implemented global Data Quality dashboards in Power BI.
• Facilitated workshops with 1st and 2nd line to standardize definitions and align reporting.
• Acted as liaison between Risk, Compliance, Corporate IT, and local teams.
• Managed product backlogs and ensured continuous delivery of dashboard functionality.

Result:
One risk language across countries, improved traceability of risk metrics, and dashboards that directly supported decision-making and auditability. This approach laid the groundwork for KPI Flow™ in risk-driven environments — with clear definitions, ownership and decision cycles.

VodafoneZiggo

At VodafoneZiggo, I led GDPR-related initiatives and built data governance processes that ensured compliance and operational control. My work introduced structured ownership, decision points and risk accountability.

Key activities:
• Analyzed systems and processes to identify data access risks and integration issues.
• Designed and implemented GDPR-compliant data access and test data policies.
• Created alignment between legal, compliance, IT and operations through clear governance flows.
• Facilitated stakeholder sessions to define roles, data responsibilities, and escalation paths.
• Delivered process documentation and supported audits with traceable logic and ownership.

APMT – Business Consultant/ BA / delegate Product Owner

At APM Terminals, I acted as business lead and delegated product owner, driving KPI-based steering within a global logistics context. I strengthened the connection between business priorities and IT delivery — and sharpened the translation from strategy to measurable performance. This was a critical step in the evolution toward KPI Flow™.

Key activities:
• Defined strategic KPIs and linked them to operational processes and dashboarding.
• Translated business needs into epics, user stories and test cases — and managed prioritization.
• Bridged the gap between business and IT — ensuring alignment and delivery of BI solutions with impact.
• Identified process improvement opportunities and embedded them into backlog refinement.
• Supported stakeholders during acceptance testing and decision-making based on KPI insights.
• Cultivated and maintained strong relationships with stakeholders across all organizational levels.

Result:
More focus, faster delivery, and measurable performance improvements across departments. This approach introduced early KPI Flow™ principles — translating strategy into KPIs, actions and ownership, embedded in agile execution.

ABNAMRO – Business consultant / analyst

Activities include:
• Work with Bwise GRC
• Advice the business team on their BI architecture / solution
• Recommend business on BI functionalities
• Recommend business on process improvement
• Develop GRC global reporting strategy via Business Objects – Webi
• Roll out reporting concept globally via Business Objects – Webi
• Recommend improvement on BO universe, reporting and GRC setup
• Gather and define KPI’s on the GRC process
• Build reports and dashboards based on the defined KPI’s
• Act as sparring partner for the IT manager regarding BI architecture
• Setup workshops, demo’s and requirements gathering

Rabobank – Business Analyst

Activities
• Facilitated workshops to define relevant KPIs and detailed reporting requirements with business stakeholders.
• Conducted requirement-gathering sessions and clarified definitions through collaborative workshops.
• Challenged and validated business requirements to ensure accuracy and effectiveness.
• Authored comprehensive functional requirements and detailed functional design documents.
• Collaborated closely with IT teams (both onsite and offshore) to ensure effective solution delivery.
• Took accountability for comprehensive testing—including creating test plans, scripts, and documenting results across regression, system, and user acceptance testing phases.
• Analyzed existing business processes, identified improvement opportunities, and provided actionable recommendations.
• Reviewed and analyzed reports, data flows, and data sources to ensure data accuracy and quality.
• Acted as Scrum Master, facilitating agile processes and team collaboration.

Ministerie van Defensie – BI project manager

As a teamlead for Speer I was responsible for implementing business intelligence solutions on all R3 modules, which are part based on BW and part IP (integrated planning).

Responsibilities were:
• Advicing on BI strategy
• Defining the correct measurements and KPI’s
• Set up meetings with defense team leads regarding BI solutions
• Supervising the onsite team (9 teammembers), BW en IP
• Supervising the offshore team in India (6 teammembers) BW
• Assisting in setting guidelines for BI architecture
• Setup projectplan for the onsite and the offshore team
• Setup the blueprint, functional design and technical design for BI.
• Designing and customizing the BW dataflows (dataflow, authorisaties, process chains, queries, wad, portal_
• Setup web portal (functionall)
• Setting up knowledge mangement and updating it
• Give traning to teammembers
• Full life cycle

'Testimonials'

  • "James is a very skilled business analyst with extensive knowledge and experience. He stands out in openness and accessibility. With his easy-going nature he is creating true business value for any company by bringing IT and business together to create the best solutions. I would love working with him again."
    Louis de Freitas
    Mileway - Matrix Meesters
  • "James is a well liked person, good and quick in connecting to people working in different parts AND levels of the organisation. Well able to explain and establish a required change and highly motivated in getting the job done."
    Robert Berkhuizen
    ING
  • "Ik beveel James van harte aan voor zijn expertise in data-analyse en business intelligence. Zijn vermogen om diepgaande verkenningen uit te voeren en dit om te zetten in op maat gemaakte PowerBI-dashboards is indrukwekkend en waardevol voor elke organisatie. "
    Michel van der Mark
    Qbuzz
  • "We miss lunches with James but most importantly the high quality work he used to deliver. James is an easy person to integrate in any team, attentive to the voice of the customer and always focused on adding value to the business. Working with James makes definitely work easier."
    Adnan El Yacoubi
    APMT - Aqaba Container Terminal
  • "James has the ability to investigate quickly his new environment and the context of the job. Organization sensitivity and analytical skills are excellent. He is able to jump on a riding train characterized by high complexity and within no time gain control and provide the appropiate solution. He is very result driven and want to offer value for money. As a person James is a pleasant team member with an open attitude."
    Paul Jansen
    Yokogawa
  • "It was a true pleasure to work with James at Mileway! James has been a much appreciated, great colleague. He has been very dedicated to delivering team performance, has extensive knowledge of various tools and coding languages, is very quick in taking action, results oriented and on top of that James is always in for some fun!! Thanks James!"
    Boudewijn van den Dool
    Mileway - Imroven
  • James has helped Qbuzz excellently for 1.5 years with mapping a number of specific public transport KPIs. James, in close collaboration with the business stakeholders, described the definitions and business rules and delivered them to the BI team so that they could process the output into dashboards that are now widely used. James works in a structured way and easily makes contact with the various stakeholders. Finally, James is a very pleasant person to work with.
    Pieter Riley
    Qbuzz
  • James and I worked together for a year at Mileway, a young fast growing company. In the context and complexity of this situation James added a lot of value as a professional with a pragmatic approach. He has a lot of knowledge and experience as a business analyst and is also very experienced in working with data. And last, but not least he is fun to work with. I really enjoyed our cooperation at Mileway.
    Niels Solinger
    Mileway
  • James is a highly efficient ,organized and analytical professional. We had James work with us on one of the projects with clients from all over the Globe that was difficult to manage due to timezone differences and even different languages at times. In spite of all these barriers, James was able to listen to the voice of our customers and using his business analytical wizardry make this project into a success. James would be an asset to any team !!!
    Yasser Saeed
    APMT
  • James heeft gedurende 18 maanden in mijn team gewerkt. In die periode werkten we aan de ontwikkeling en bankbrede implementatie van Operational Risk Management rapportages. James heeft hierin een uiterst belangrijke rol vervuld. Zijn kennis en ervaring op het gebied van Business Objects en zijn vermogen om de business informatiebehoefte te vertalen naar bruikbare en praktische dashboards en rapportages ontvingen in brede kring waardering. Daarnaast is James een echte teamplayer met gevoel voor humor en een hoge servicegerichtheid. Het eindresultaat in de vorm van dashboards en bankbreed consistente selfservice rapportages hebben sterk bijgedragen aan de acceptatie binnen de business, een betere communicatie tussen stakeholders over operational risk management en een hoge mate van zelfredzaamheid van afnemers uit de business of uit risk. De consistente bankbrede opzet, die ook in alle landen en bij alle dochters is uitgerold, resulteerde bovendien in een ronduit positief oordeel van de ECB.
    Peter Leijten
    ABNAMRO
  • I have had a pleasure of working with James Jie on our project. His creative approach combined with his deep technical knowledge, SAP experience and excellent communication skills contributed to his effectiveness and success within our project. His style is energized, very refreshing and delivers results.
    Dirk van Oevelen
    Sabic
  • James is really a “must have” in your project. I will never forget: His never ending enthusiasm, inspiring new ideas, lunch walks in Bergen op Zoom, his charming way of making friends among all project members, his endless energy to meet and integrate with new people and cultures within the projects. He is also very dedicated as project manager and through circumstances he will still be able to meet the targets. Or in one sentence : A great guy to work with.
    Robert van Meijeren
    Sabic